Age Partnership was formed in 2004 to enable people who are at, or approaching, retirement age to get the best out of life.
From the outset, our goal was to deliver a superior service, with both customer outcomes and experience key to our operating model. These factors were underpinned by a strategy of coupling outstanding, customer-focused people with high-end technology – a combination that we have maintained throughout our history.
Since then, the business has both grown and diversified. With over 80,000 customers, we have now advised on well over £3.2bn of equity release transactions and attract around 26% of the UK’s new equity customers annually. However, to ensure we cater for every need and improve the lives of more customers, we looked to add new, exciting products and services to our range.
Our award-winning service helps homeowners aged 55 or over access some of their property equity. Our impressive growth has seen us become the UK’s number one provider of equity release and our growing field advisory team means that, in addition to our telephone-based advisors, we can offer the whole of the UK our amazing face-to-face advice.
This vital legal document allows you to choose other people to make decisions on your behalf when you are unable to make them yourself. Our friendly team will provide advice on which options may suit you most and will create all of the documentation to afford you peace of mind.
We offer a range of pre-paid funeral plans to fix the ever-increasing cost of a funeral at a level you are comfortable with, giving you the peace of mind that your wishes have been taken care of and that your family won’t have to make these decisions at an already difficult time for them.
The six pillars, our foundation.
Founded on a culture of putting customers and colleagues first, we formalised this ethos into ‘six pillars’ that underpin our strategic vision: "to become the UK’s number one choice for over 50s finance". These pillars transcend any short-term strategy and are designed to illustrate what our colleagues, customers and business partners can expect from us.
By achieving our vision to become the UK’s number one choice for over 50s finance, we can positively influence the lives of a greater number of customers than ever before, working to fulfil our mission – to help even more people who are at or approaching retirement get the best out of life!
the six pillars